Privacy Policy

1. Information We Collect

Tripz may collect account details, name, email, phone number, travel preferences, enquiry details, KYC or business information for vendors and agents, package listing data, wallet activity, subscription records, and support messages submitted through the portal.

2. How We Use Your Information

We use information to create and manage accounts, process enquiries, show travel packages, support package subscriptions, manage wallet credits, unlock leads, verify vendors, improve services, respond to support requests, and keep the marketplace secure.

3. Customer Enquiries and Leads

When a customer submits a travel enquiry, relevant details may be used to match the customer with agents or vendors. Purchased or unlocked lead information must only be used for genuine travel follow-up and customer service.

4. Vendor, Agent, and KYC Data

Vendor and agent profile data may include business name, contact details, address, documents, approval status, KYC status, package information, subscription activity, and wallet transactions. This helps Tripz verify users and control marketplace access.

5. Payments, Subscriptions, and Wallet Records

Payment, subscription, wallet credit, recharge, revoke, and lead unlock records may be stored for billing, accounting, fraud prevention, customer support, and audit purposes. Sensitive payment processing may be handled by payment service providers.

6. Sharing of Information

Tripz may share limited information with verified agents, vendors, service providers, payment partners, support tools, legal authorities, or internal teams when required to deliver services, resolve issues, prevent misuse, or comply with law.

7. Cookies and Analytics

The portal may use cookies or similar technologies to maintain sessions, remember preferences, understand traffic, improve user experience, and protect accounts. Users may manage browser cookie settings where supported.

8. Data Security

Tripz uses reasonable technical and organizational measures to protect data from unauthorized access, loss, misuse, or alteration. No online platform can guarantee complete security, so users should keep login details confidential.

9. Data Retention

We retain information for as long as needed to provide services, manage subscriptions, support wallet and lead records, meet legal or accounting requirements, resolve disputes, and maintain platform security.

10. User Choices and Requests

Users may contact Tripz to request support for account updates, correction of information, communication preferences, or other privacy-related questions. Some records may need to be retained where required by law or business operations.