Terms and Conditions

1. Use of the Tripz Platform

Tripz provides a travel marketplace where customers can explore packages and agents or vendors can create, publish, and manage travel package listings. Users must provide accurate information and use the platform only for lawful travel-related purposes.

2. Account and Profile Responsibility

Users are responsible for maintaining the confidentiality of their login details and for all activities performed through their account. Vendors and agents must keep business, contact, KYC, package, and pricing information accurate and updated.

3. Subscription and Package Credit Plans

Subscription plans may provide package credits, package creation limits, visibility benefits, support levels, and other marketplace features. Plan benefits may vary by Basic, Advance, Premium, or any future plans offered by Tripz.

4. Payments, Wallet Credits, and Billing

Payments for subscriptions, wallet credits, lead purchases, or marketplace services must be completed through the available payment options. Wallet credits may be used for eligible lead unlocks or other platform actions where applicable.

5. Lead Purchase and Customer Contact

Purchased or unlocked leads are intended only for genuine travel service follow-up. Agents must not misuse customer details, spam customers, resell leads, or contact customers for unrelated services.

6. Package Content and Pricing

Agents and vendors are responsible for package titles, itineraries, inclusions, exclusions, images, prices, and availability. Tripz may review, reject, edit visibility, or remove content that is misleading, outdated, inappropriate, or incomplete.

7. Approvals and Verification

Vendor or agent access may require admin approval, KYC verification, or profile review. Tripz may restrict dashboard access, package publishing, wallet usage, or lead purchase functionality until approval requirements are completed.

8. Refunds, Cancellations, and Adjustments

Refunds, credit adjustments, subscription cancellations, or wallet reversals may depend on the plan, transaction status, usage, and applicable business rules. Tripz may grant or revoke credits where fraud, misuse, duplicate payment, or admin adjustment is identified.

9. Limitation of Liability

Tripz works to provide a reliable marketplace experience, but travel services are fulfilled by the listed agents, vendors, hotels, transport providers, or other service partners. Tripz is not liable for indirect losses, third-party service failures, or user-provided inaccurate information.